Holiday date change!

★★★★☆
3.9 / 5
80.7% of users recommend this

Guest's review of Lowcostholidays.com - www.lowcostholidays.com

“Holiday date change!”

Written on: 04/11/2013

Our holiday was booked and paid for however; received an email stating our flight had been withdrawn on the date of holiday. We had paid for airport transfers and allocated seats. Needed confirmation from Low Cost Holidays to change holiday date to link with suitable flights. I know i shouldnt mention names but contacted Low Cost Holidays on a Sunday afternoon and was relieved to speak Andi Davies who not only sorted out our holiday but also re arranged flights, allocated seats and airport transfers!!!! Thanks again to Andi for listening to us and all his support. Makes you feel confident in the future IF and further holiday malfunctions were to happen

Visit lowcostholidays.com

Lowcostholidays.com's Comment

Written on: 04/11/2013

Great Feedback!

This review has been so good to read and Andi really appreciates this. He said it was a pleasure to assist and speak with you. We're glad that this could get sorted and that Andi went the extra mile to add to your experience.

We want all of our customers to have an excellent experience but unfortunately, stuff can go wrong at times. It would then be down to how we resolve it. As I can see, Andi handled this with the utmost professionalism and made every effort to make sure this was all fixed for you.

We're so happy that you are confident in us and I'm sure you will one day, book with us again.

Kind regards,

Alex.

Reply to this comment
Report this review
lowcostholidays.com