Hassle Free Phone booking

★★★★☆
3.9 / 5
80.6% of users recommend this

Guest's review of Lowcostholidays.com - www.lowcostholidays.com

“Hassle Free Phone booking”

Written on: 15/09/2013

Tried to book a holiday to Portugal online but found that the airport parking was not being included although other add-ons were. Called the customer care number, therefore, and was taken through the booking by phone. Very happy with the friendly, efficient and polite operator who helped me. Not so happy with the company charging for paying by debit card even if only a small amount. However, overall, I am pleased with the excellent service from the operator and the good price for the holiday type.

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Lowcostholidays.com's Comment

Written on: 17/09/2013

Good afternoon,

Thank you for the review.

We're sorry to hear that you aren't happy with the card charges. There are significant system development, maintenance, processing and support costs which are incurred to support the secure technology between lowcost's systems and the banks' systems. All of these costs have to be included in the cost of the holiday.

On the plus side, it is very positive to hear that you are very pleased with our agent who provided you with excellent service. Even better, we provided you with a holiday at a great 'Low Cost' price.

We appreciate these positive comments very much and hope you have a really nice time.

Kind regards,

Alex.

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