Written on: 14/09/2013 by donnacee (1 review written)
I have booked holiday through lowcostholidays.com. Having used them before, had no reservations using them again.
Family holiday booked for October on Wednesday 11th Sept and paid in full online. However documentation i received via email stated balance was still to pay. Rang thursday (12th) morning to be told 'booking had not been completed' but advisor could not elaborate on this and would investigate and ring me back. At this point the cash was pending from my credit card but not taken. No contact from advisor therefore Thursday evening I spent 45 minutes attempting to speak to someone, transferred and left on hold with no answers (while being charged 10p per minute!)
No contact established on Friday, however full balance taken from my credit card!!
Saturday(14th) my partner currently on hold (25 minutes @10p a min again!!) now waiting for a supervisor.
Posting this in the hope I may get a response via this platform as no response received from e mail sent. Still no details of holiday when I log into my account with lowcostholidays.com
As rated by our community of reviewers
" Good to book with " Read More
" Very precise info, photo's not always linked to the rooms, too much... " Read More
" Great start point for your holidays! " Read More
" 2 holidays with the WOW factor, though they were inexpensive " Read More
" Good value for money " Read More
Written by Jomarbaker