Written on: 15/03/2013
we booked (or should i say, THOUGHT we booked) a holiday to Lanzarote from Manchester, price not too bad, location not too shabby, paid in full.
next day we had a call from their call centre advising that there were no flights back - and we could fly back to a different airport (Birmingham or East Midlands?) and the flights would be more money as well. That was no good to us as we needed the car.
I asked the caller if he could find us outbound flights and inbound flights from and back to the same airport. That would cost more money.
I told the caller that as a gesture of good will that they should at least honour the prices and even offer a bit of a discount. especially since they were still advertising the same flights on their website?
I was advised this wasnt their fault, it clearly states in their terms and conditions that this wouldn't be their fault, so take it or leave it. However, they would be generous enough to give me my money back. (cheers for that)
and now its 14 days to go to the holiday that i cancelled with them, so they have sent me an email to say
"14 days to go, is everything sorted?"
"recommend a friend to sign up"
errrr.....I dont think so - I wouldnt recommend you to my worse enemy.
Bon Voyage !!
As rated by real users
" Good price, nice website " Read More
" Terrible experience at Novo Park Hotel Jln BP " Read More
" Terrible customer service " Read More
Written by CaitlinMollison
" Why book a hotel room when you can have a whole apartment! " Read More
" The booking was simple. Hotel in a great location and excellent va... " Read More