Loveholidays.com Reviews - www.loveholidays.com

★★★★☆
4.1 / 5
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Latest Reviews

★☆☆☆☆

“Costomer Care Zero”

Written on: 11/07/2017 by RossMerritt (1 review written)

Booked a holiday on their site. Due to site errors (crashed when linking into Pay Pal) I ended up with 2 rooms. Tried to cancel one of the rooms but could only do this via manage my bookings which took 72 hours before a response which requested £75 for a room upgrade...?. Ended up having to pay a cancellation fee despite informing them of the error straight away. phoned to discuss £75 with customer care who was less than helpful...This was my first and last time booking with this… Read Full Review

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★☆☆☆☆

“Check your terms and conditions..!!??”

Written on: 29/06/2017

Booked a package holiday with the ATOL protection, with this company. My flights was delayed twice and then cancelled till the next day?? Went through hell spending nearly 24 hours in the airport... trying to get a defund but the company said they are not liable for the flight??? It's a package ???… Read Full Review

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★☆☆☆☆

“worst service ever!”

Written on: 27/06/2017

I booked accommodation online 48 hours ahead of traveling, for dates in June 2017, confirmation has some random dates in November. When I queried it I was told that "sometimes the dates change to the cheapest option if you press the "back" button". I didn't do this. The hotel agreed a refund, loveholidays.com are withholding my money as it is non-refundable.. yes, as I booked 48 hours in advance, and not for random November dates on the confirmation. I had to find and pay for alternative… Read Full Review

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Lucille3's Comment

Written on: 09/07/2017

I have the same issue booked for 12 Sep changed it to 23 October it's a home

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Sara3's Comment

Written on: 09/07/2017

you have to fight it, Lucille. I've had a mare. made an official complaint via ABTA (you can do that online), but also emailed the hotel directly (they agreed to the refund in priciple) and a company called Sehrs Tourism (which was connected to loveholidays booking in Spain). slate LH on every review forum you can find. respond negatively to comments on their Facebook page.. I think that swung it for me. I got a full refund earlier this week but will chase compensation via ABTA.

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★☆☆☆☆

“Please steer well clear. ”

Written on: 13/06/2017

When you are booking through Loveholidays, please be aware you aren't booking with them, you are booking with them as brokers and because of there incredibly unprofessional behaviour and taking on average 72 hours to reply to emails as no body ever picks up the phone, they have already booked the holiday even when you have cancelled within 10 mins of booking when you realise what there game is, they charge you full whack! DON'T BOOK WITH THEM, SEARCH ON THE NAME OF THE HOTEL BECAUSE YOU CAN… Read Full Review

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★★☆☆☆

“Check The Small Print”

Written on: 13/06/2017 by 430Harding (1 review written)

My Son In Law booked a holiday for four of us in Malta, using Loveholidays. He was not aware that the company who provided the holiday was Jumbo Tours, a company based in Spain. Upon arrival at the hotel we were informed that they had overbooked and we had to use another hotel. The hotel we were sent to was inferior in every way to the other. The food was terrible, mattresses too big for the bases, MOH fell out twice, curtains didn't meet in the middle, a patched stained bath, a hole where… Read Full Review

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★☆☆☆☆

“terrible company staff are trained not to admit liability”

Written on: 12/06/2017 by LukeKirk164 (1 review written)

Blatant staff training which means they are trained not to accept liability for any errors in your booking. Booked in Jan, they got the dates wrong, had to pay extra couple of weeks late for the flight only but thought they had changed the booking at the same time. How wrong was I, 8 June they asked for final payment I queried this as thought it was too early and again they still had the same old booking I didn't want on their system only this time I was departing say 9 August and honestly… Read Full Review

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★☆☆☆☆

“PLEASE STAY AWAY FROM THIS COMPANY !!!”

Written on: 12/06/2017 by lanad07 (1 review written)

PLEASE STAY AWAY FROM THIS COMPANY !!! I booked family holidays to Portugal with this company but the situation come up that i should cancel holidays ( 3 months before which is quiet long) and i was charged 1099 Euro for cancellation and total fee for my holidays was 1456 Euro so my cancellation fee cost me nearly as much as holidays, they never even send me cost a fee for cancellation before i confirm the cancellation, which is very sneaky, and on the website showing 25 Euro cancellation fee… Read Full Review

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★★★★☆

“Good experience would use again ”

Written on: 31/05/2017 by Lmsbull85 (1 review written)

Booked with love holidays for a holiday in may to Lanzarote. Just returned. Everything was straight forward. The airline did change our return flight, I contacted love holidays and they changed the transfer time. No problems with booking, always able to speak to some one if needed. We checked in online with the airline and printed tickets before we left. I would deffinately use love holidays again. But I wouldn't use their transfers again. Would book private transfers next time. We had to wait… Read Full Review

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★☆☆☆☆

“The worst online Company I've ever dealt with.”

Written on: 23/05/2017

Beware! I booked hotel for Dates in Oct, confirmation came for different dates in Dec. As I opted for no cancellation option Love Holidays are washing their hands of me. I notified them immediately of the error and they deny it has to do with a glitch on their system, essentially calling me a liar. It 100% was inputted correctly. It is 6 months till I am due to travel, it is an easy fix for love holidays, instead of fixing this and having a happy customer they have taken my money, 700euro, and… Read Full Review

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★☆☆☆☆

“Disgrace”

Written on: 16/05/2017 by nathans75 (1 review written)

Booked twice with love holidays, Left me high and dry the first time with no hotel or suitable replacement. This time they have failed to inform my flight has been moved to a later date so i now have to find my own accommodation for a night. Only found out 10 days before when sorting out boarding passes. They told me they would pay and then reneged. I really like the website but the service is awful. They use the line they are just the middle man so cut them out. I paid a £350 phone bill first… Read Full Review

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★☆☆☆☆

“The absolute worse EVER!”

Written on: 11/05/2017 by fab_giglio (1 review written)

This website is the worse ever for booking your holidays. I booked flight and tickets with them and then I realised the transport from the airport to my hotel was not arranged (the airport was 120 miles away from the hotel. I called Loveholidays and they quoted me with £540 for the transport both ways. In the end I end up having to change flights to a nearer city and get a taxi by myself which it was £280 for all that. After that I wanted to stay in a different hotel and they could not do… Read Full Review

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Loumor's Response to fab_giglio's Review

Written on: 23/05/2017

Wish I'd read this before I booked. I booked for Oct and they confirmed for Dec, having a nightmare trying to resolve.

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★★★☆☆

“Unsure if I should book”

Written on: 18/04/2017 by IsabelOlson419 (1 review written)

I have been quoted a great price on the website for 3 adults and 2 kids to go to florida in june this year, however I am unsure if I should book this and hand over that amount of cash to a company I have never had any dealings with in the past. The price includes a Villa (disney area homes) allocation on arrival and the flights. Can anyone give me some advice? Thanks… Read Full Review

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Loumor's Comment

Written on: 23/05/2017

Don't go near them!

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★☆☆☆☆

“Don't book holidays from this company”

Written on: 11/04/2017 by Alijohn (1 review written)

Don't book with this company there cusomer services are the worse ever I have had dealings with they don't want to know when things go wrong all they say is we will look at your bookings and then nothing paid nearly £1000 for a holiday what a load of rubish for this company and los pieces was even worse there was nothing good about the company… Read Full Review

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★★★★★

“Customer service ”

Written on: 22/03/2017 by KianaCarter186 (1 review written)

I booked my holiday with love holidays in Sept last year to travel June this year I booked hotel only however 2 weeks ago my husband lost his job so I contacted them to cancel and I would just like to say thank you to the lady who dealt with my request on Monday I received my refund today (wed) back into my bank I would not hesitate to book with you again as the holiday said free cancellation less administration fee and that was all I paid the rest was refunded I would recommend thanks again… Read Full Review

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★★★★☆

“happy”

Written on: 01/03/2017 by cathandsteve (1 review written)

we used loveholidays to book a last minute holiday in may 2016 everything went smoothly and great customer service we had a great holiday in Cyprus and we have just booked another holiday with loveholidays… Read Full Review

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★★☆☆☆

“Be aware you may not get what you paid for”

Written on: 23/12/2016 by Hawkinsyu372 (1 review written)

Please be aware when booking with this company that despite them issuing you with Certificates and Hotel Vouchers, you are not guaranteed the accommodation you have booked and paid for. The following correspondence was how LoveHolidays dealt with our situation, starting with my initial complaint. I have removed the various customer service's names: --------------------------------------------------------------------------------- Hello We have returned from our holiday LVE-XXXXXX, I want to make… Read Full Review

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By Loveholidaysuk

Written on: 28/12/2016

Good Afternoon.

I am sorry you felt this way. I can see a similar post was posted on our Facebook site and we have reached out to you.

If you wish to talk further, please contact us via this platform via the Private Message format or contact us by our useful numbers on our website and we will do all we can for you.

If this is a different query, please reply with your LVE reference.

Thank you,

Kind Regards,

loveholidays

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Loumor's Comment

Written on: 24/05/2017

Appalling to think this can happen, I am having a similar experience in relation to their customer service. They have taken my money and are now claiming no accountability even though the issue I have was caused by their website. I am also planning on bringing this to media and every social media site.

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Deeziner1's Comment

Written on: 25/05/2017

Good for you, the more this is highlighted the better. I exhausted my patience with them and have given up, but I have voted with my feet and refused to even look at their website for future holidays. Which was a shame as previous to that holiday myself, family and friends had used them a few times and found them to be very competitive. Such a shame when you think you have found a trustworthy company with good customer services and they fail you. I didn't even want a refund all I wanted was a plausible explanation and a guarantee it would not happen again. Broken trust.

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★★★★☆

“Fab U Lous”

Written on: 01/12/2016 by RoyceMcLain442 (1 review written)

This was the first time booking with Love Holidays and it will not be the last. We had an amazing time in Kefalonia. The hotel was basic but clean and the owners couldn't have been more helpful. They picked us uo from the airport for a small fee and took us back for our return flight. We stayed in Poros and in the evenings would pick us up from the town rather than having to walk up hill in the dark, a good 15 minute walk. The island is very mountainous and green with amazing scenery and views… Read Full Review

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By Loveholidaysuk

Written on: 01/12/2016

Thanks for your review.

I am really happy that you had such a lovely holiday - it sounds like you had a great time!

We look forward to seeing you again.

Kind regards,

^Andi

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★★☆☆☆

“Could have warned us about building work behind!”

Written on: 21/11/2016 by MummyKD (1 review written)

I booked my holiday to Gran Canaria one evening (10pm), then realised I fudged up the dates and needed to re-book. Rang the very next day at 9am, unfortunately I had to fork out another £600 to re-arrange the airline tickets as there was a 100% cancellation fee airline tickets. Bad enough I thought, but Monarch kindly wavered the admin fee to change the tickets. Love Holidays was not so kind and charged £25 per person to change the dates, despite me pleading for 'mercy' and that the… Read Full Review

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By Loveholidaysuk

Written on: 22/11/2016

Hello,

I was pleased that we were able to help you after lowcostbeds sadly went into administration.
However it was a shame that on this occasion, once arriving in resort, you felt your holiday was not as expected.

In regards to your booking, please could you reply with your LVE reference, I would like to look into your queries further.

Thank you for taking the time to post,

loveholidays

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Mummykd's reply to Loveholidaysuk's Comment

Written on: 06/12/2016

Hello!
Here is the reference:
LVE-144987
Kind regards

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By Loveholidaysuk

Written on: 08/12/2016

Thanks for that information.

I've passed your information to the customer relations team who will get your complaint fully investigated.

Kind regards,

^Andi

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★★☆☆☆

“Ambiguous information,hotel inadequate for all inclusive.”

Written on: 20/11/2016

The check in information stated that we could check in at the airport, it did not say that if we did it would cost an extra £35 to fly to Faro, and £35 to fly back. The hotel rooms (apartments) were fabulous and incredibly well set up for a self catering holiday,BUT the hotel was totally inadequate to cater for all inclusive guests. The dining area had previously been the snack bar and bar for the pool area. This resulted in lots of ques waiting for tables at most mealtimes, but it was… Read Full Review

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By Loveholidaysuk

Written on: 20/11/2016

Hello, I was sorry to read that you were unhappy with your check in at the airport and that on your stay in this hotel, you felt certain aspects could be improved. If you wish to escalate your points, you can follow the after your holiday links on our FAQ section on our website, Or you can reply with your LVE reference and we can take a look in to the booking for you. I hope that we are able to help you with the complaint raised. ^ Loveholidays.

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★★★★★

“Great Customer Service”

Written on: 19/11/2016

Booked a holiday for the first time wit Loveholidays. Cannot fault service. From original booking, to transfers from Airport and the hotel we stayed in- all went like clockwork… Read Full Review

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By Loveholidaysuk

Written on: 19/11/2016

It's great to hear that you had such a positive first experience with us and that your holiday ran like clockwork. Thank you for your feedback and we hope to see you again for your next holiday! ^ Loveholidays

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Summer Sun 2017 - Mark Warner