Loveholidays.com Reviews - www.loveholidays.com

★★★★☆
4.1 / 5
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Latest Reviews

★☆☆☆☆

“The worst online Company I've ever dealt with.”

Written on: 23/05/2017

Beware! I booked hotel for Dates in Oct, confirmation came for different dates in Dec. As I opted for no cancellation option Love Holidays are washing their hands of me. I notified them immediately of the error and they deny it has to do with a glitch on their system, essentially calling me a liar. It 100% was inputted correctly. It is 6 months till I am due to travel, it is an easy fix for love holidays, instead of fixing this and having a happy customer they have taken my money, 700euro, and… Read Full Review

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★☆☆☆☆

“Disgrace”

Written on: 16/05/2017 by nathans75 (1 review written)

Booked twice with love holidays, Left me high and dry the first time with no hotel or suitable replacement. This time they have failed to inform my flight has been moved to a later date so i now have to find my own accommodation for a night. Only found out 10 days before when sorting out boarding passes. They told me they would pay and then reneged. I really like the website but the service is awful. They use the line they are just the middle man so cut them out. I paid a £350 phone bill first… Read Full Review

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★☆☆☆☆

“The absolute worse EVER!”

Written on: 11/05/2017 by fab_giglio (1 review written)

This website is the worse ever for booking your holidays. I booked flight and tickets with them and then I realised the transport from the airport to my hotel was not arranged (the airport was 120 miles away from the hotel. I called Loveholidays and they quoted me with £540 for the transport both ways. In the end I end up having to change flights to a nearer city and get a taxi by myself which it was £280 for all that. After that I wanted to stay in a different hotel and they could not do… Read Full Review

Loumor's Response to fab_giglio's Review

Written on: 23/05/2017

Wish I'd read this before I booked. I booked for Oct and they confirmed for Dec, having a nightmare trying to resolve.

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★★★☆☆

“Unsure if I should book”

Written on: 18/04/2017 by IsabelOlson419 (1 review written)

I have been quoted a great price on the website for 3 adults and 2 kids to go to florida in june this year, however I am unsure if I should book this and hand over that amount of cash to a company I have never had any dealings with in the past. The price includes a Villa (disney area homes) allocation on arrival and the flights. Can anyone give me some advice? Thanks… Read Full Review

Loumor's Comment

Written on: 23/05/2017

Don't go near them!

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★☆☆☆☆

“Don't book holidays from this company”

Written on: 11/04/2017 by Alijohn (1 review written)

Don't book with this company there cusomer services are the worse ever I have had dealings with they don't want to know when things go wrong all they say is we will look at your bookings and then nothing paid nearly £1000 for a holiday what a load of rubish for this company and los pieces was even worse there was nothing good about the company… Read Full Review

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★★★★★

“Customer service ”

Written on: 22/03/2017 by KianaCarter186 (1 review written)

I booked my holiday with love holidays in Sept last year to travel June this year I booked hotel only however 2 weeks ago my husband lost his job so I contacted them to cancel and I would just like to say thank you to the lady who dealt with my request on Monday I received my refund today (wed) back into my bank I would not hesitate to book with you again as the holiday said free cancellation less administration fee and that was all I paid the rest was refunded I would recommend thanks again… Read Full Review

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★★★★☆

“happy”

Written on: 01/03/2017 by cathandsteve (1 review written)

we used loveholidays to book a last minute holiday in may 2016 everything went smoothly and great customer service we had a great holiday in Cyprus and we have just booked another holiday with loveholidays… Read Full Review

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★★☆☆☆

“Be aware you may not get what you paid for”

Written on: 23/12/2016 by Hawkinsyu372 (1 review written)

Please be aware when booking with this company that despite them issuing you with Certificates and Hotel Vouchers, you are not guaranteed the accommodation you have booked and paid for. The following correspondence was how LoveHolidays dealt with our situation, starting with my initial complaint. I have removed the various customer service's names: --------------------------------------------------------------------------------- Hello We have returned from our holiday LVE-XXXXXX, I want to make… Read Full Review

By Loveholidaysuk

Written on: 28/12/2016

Good Afternoon.

I am sorry you felt this way. I can see a similar post was posted on our Facebook site and we have reached out to you.

If you wish to talk further, please contact us via this platform via the Private Message format or contact us by our useful numbers on our website and we will do all we can for you.

If this is a different query, please reply with your LVE reference.

Thank you,

Kind Regards,

loveholidays

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Loumor's Comment

Written on: 24/05/2017

Appalling to think this can happen, I am having a similar experience in relation to their customer service. They have taken my money and are now claiming no accountability even though the issue I have was caused by their website. I am also planning on bringing this to media and every social media site.

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★★★★☆

“Fab U Lous”

Written on: 01/12/2016 by RoyceMcLain442 (1 review written)

This was the first time booking with Love Holidays and it will not be the last. We had an amazing time in Kefalonia. The hotel was basic but clean and the owners couldn't have been more helpful. They picked us uo from the airport for a small fee and took us back for our return flight. We stayed in Poros and in the evenings would pick us up from the town rather than having to walk up hill in the dark, a good 15 minute walk. The island is very mountainous and green with amazing scenery and views… Read Full Review

By Loveholidaysuk

Written on: 01/12/2016

Thanks for your review.

I am really happy that you had such a lovely holiday - it sounds like you had a great time!

We look forward to seeing you again.

Kind regards,

^Andi

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★★☆☆☆

“Could have warned us about building work behind!”

Written on: 21/11/2016 by MummyKD (1 review written)

I booked my holiday to Gran Canaria one evening (10pm), then realised I fudged up the dates and needed to re-book. Rang the very next day at 9am, unfortunately I had to fork out another £600 to re-arrange the airline tickets as there was a 100% cancellation fee airline tickets. Bad enough I thought, but Monarch kindly wavered the admin fee to change the tickets. Love Holidays was not so kind and charged £25 per person to change the dates, despite me pleading for 'mercy' and that the… Read Full Review

By Loveholidaysuk

Written on: 22/11/2016

Hello,

I was pleased that we were able to help you after lowcostbeds sadly went into administration.
However it was a shame that on this occasion, once arriving in resort, you felt your holiday was not as expected.

In regards to your booking, please could you reply with your LVE reference, I would like to look into your queries further.

Thank you for taking the time to post,

loveholidays

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Mummykd's reply to Loveholidaysuk's Comment

Written on: 06/12/2016

Hello!
Here is the reference:
LVE-144987
Kind regards

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By Loveholidaysuk

Written on: 08/12/2016

Thanks for that information.

I've passed your information to the customer relations team who will get your complaint fully investigated.

Kind regards,

^Andi

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★★☆☆☆

“Ambiguous information,hotel inadequate for all inclusive.”

Written on: 20/11/2016

The check in information stated that we could check in at the airport, it did not say that if we did it would cost an extra £35 to fly to Faro, and £35 to fly back. The hotel rooms (apartments) were fabulous and incredibly well set up for a self catering holiday,BUT the hotel was totally inadequate to cater for all inclusive guests. The dining area had previously been the snack bar and bar for the pool area. This resulted in lots of ques waiting for tables at most mealtimes, but it was… Read Full Review

By Loveholidaysuk

Written on: 20/11/2016

Hello, I was sorry to read that you were unhappy with your check in at the airport and that on your stay in this hotel, you felt certain aspects could be improved. If you wish to escalate your points, you can follow the after your holiday links on our FAQ section on our website, Or you can reply with your LVE reference and we can take a look in to the booking for you. I hope that we are able to help you with the complaint raised. ^ Loveholidays.

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★★★★★

“Great Customer Service”

Written on: 19/11/2016

Booked a holiday for the first time wit Loveholidays. Cannot fault service. From original booking, to transfers from Airport and the hotel we stayed in- all went like clockwork… Read Full Review

By Loveholidaysuk

Written on: 19/11/2016

It's great to hear that you had such a positive first experience with us and that your holiday ran like clockwork. Thank you for your feedback and we hope to see you again for your next holiday! ^ Loveholidays

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★★★★★

“Amazing website”

Written on: 17/11/2016 by 78McAllister (1 review written)

I would recommend it to everyone, whatever I booked it was exactly same. I was worried when booking with love holidays as I've never booked with them before. But now I will always used them if I'm looking to go on holiday. So happy with all the services, got all the paperwork well ahead… Read Full Review

By Loveholidaysuk

Written on: 17/11/2016

Thanks for your review.

I am so pleased that you had a good experience with us and that you found our service to be great too!

We look forward to seeing you again.

Kind regards,

^loveholidays

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★★★★★

“A Great Service”

Written on: 13/11/2016 by JaxsonCurran (1 review written)

Received great service from Loveholidays when I needed something clarified. The booking itself went well and we had absolutely no problems when we got to our destination. We asked for some minor amendment to our booking which were done promptly free of charge. The slight downside is the fact that customer services are not easy to contact. The contact number is not displayed in an obvious place in the booking confirmation and you have to search for it. Other than this I am happy with service… Read Full Review

By Loveholidaysuk

Written on: 13/11/2016

Thanks for your review.

I am really pleased that you had a good experience with our customer service team and that everything went smoothly. I'm sorry that you found us a little difficult to contact, I'll certainly pass your feedback regarding the number onto the appropriate team.

Regarding amendment and cancellation fees, we do advertise this information on our website and in our terms and conditions.

Kind regards,

loveholidays

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★★★★★

“great company to use x”

Written on: 12/11/2016 by StephenPuckett244 (1 review written)

Our 1st holiday in 12 yrs.this company was easy to use. I was taking my 16yr old autistic daughter they helped ease my mind. Great communication,ease of there site was fab.i will use them again. And have recommended to friends… Read Full Review

By Loveholidaysuk

Written on: 12/11/2016

Thanks for your review.

I'm so glad that you had a great experience with us and that we were able help you when needed.

Thanks for recommending us and we look forward to seeing you again.

Kind regards,

^Andi

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★★★★★

“Lisbon - Perfect for Families”

Written on: 09/11/2016 by Jeramiah1974 (1 review written)

Really easy city to get around, everywhere is family friendly there's loads for kids to do. Not cheapest city break we've ever had but cheap beer makes up for that!… Read Full Review

By Loveholidaysuk

Written on: 09/11/2016

Hello there,

It was good to hear you enjoyed your holiday overall.

Our trip advisors links can be used as a tool to give insights into the hotel and the local areas, so when you chose us again this could help you further.

I hope to see you again, thanks for your review.

Kind Regards,

loveholidays.

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★★★☆☆

“The Mary Celeste”

Written on: 08/11/2016

We booked Sidari, Corfu for half term October. Having never visited Corfu we were really looking forward to a new experience. Firstly, the Ryanair flights were good but they don't send both outgoing and inward boarding passes for 7 day holidays. This can only be explained as a revenue stream for them by getting customers to pre book seats(at a price). As expected, the resort was quiet but this wasn't really a problem until day 5 when we were left as the only customers in our medium sized hotel… Read Full Review

By Loveholidaysuk

Written on: 09/11/2016

Hello there,

After reading your review, I was pleased to read you felt you enjoyed your holiday overall and made some new connections.

However, it was a shame that the hotel chose to start their season closure during your stay, I agree it was nice that the hotel staff noticed and allowed you to eat out of the resort. So I hope this part, did not impact your overall experience to much.

Thank you for posting your review,

I hope you will re consider us in the future, and you can see the other great locations we offer.

Kind Regards,

loveholidays

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★★★★☆

“Great holiday”

Written on: 08/11/2016 by otMcKinley159 (1 review written)

Lovely holiday. Booking was straight forward, no issues at all, hotel as described. Would definitely use love holidays again. Lots to do in protarus great family friendly place with amazing beaches… Read Full Review

By Loveholidaysuk

Written on: 08/11/2016

Hi there,

Thank you for posting your review,

It was good to read you felt it was a straight forward booking, with no issues, your hotel was as you expected and nice to read you were happy when arrived in resort.

I hope you would re consider loveholidays for the future,

Kind Regards,

loveholidays

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★★★★☆

“No hidden prices”

Written on: 08/11/2016 by Kianna227 (1 review written)

I had previously tried to book a holiday via Teletext, Sunmaster & Lastminute.com but the price was just a ploy to get you to phone & book your holiday, via a overseas call centre then being told the airport choice you had input at the beginning was not available at that price & you could travel across country to another airport for the price quoted. Love holidays don't do this the price you see is the price you pay. I also liked the prompt response to an email enquiry… Read Full Review

By Loveholidaysuk

Written on: 08/11/2016

Hello,

I was so pleased to read when booking with loveholidays, you found the perfect holiday and it was a price that was clear to understand.

We are always here to talk to when you need us, our contact details are on our website.

I hope due to your experience, you would consider us for the future,

Thank you for your review,

Kind Regards,

loveholidays

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★★★★★

“Very efficient - superb service!”

Written on: 07/11/2016 by Debbiewoods (1 review written)

We booked our holiday online through Love Holidays and we have been very impressed with the efficiency and service provided. Our holiday was easy to book and we were well communicated with via email. Definitely would use Love Holidays again!… Read Full Review

By Loveholidaysuk

Written on: 08/11/2016

Hello there,

It was great to read that you felt impressed with the efficient service provided and your holiday was easy to book and manage on-line.

Good that you feel confident to book with us again, I hope you will come back in the future.

Kind Regards,

loveholidays

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