Marrakech: Zalagh Kasbah Hotel & Spa

★★★★☆
4.1 / 5
81% of users recommend this

jgGeorge214's review of Loveholidays.com - www.loveholidays.com

★★★☆☆

“ Marrakech: Zalagh Kasbah Hotel and Spa”

Written on: 20/08/2017 by jgGeorge214 (1 review written)

I booked the hotel with very polite agent and they seems to understood all my disability needs.
Unfortunately when i went there all this information about
disability was not right.
It shame love-holiday introduced to me very bad 4 star hotel.
I even tried to take up my issue to manager who was very rude and i felt he discriminate and ignore m
Anyway my plan for the relax holiday became stress and awful.
My room had no firings, telephone, deposit box, not garden view, no disabled room, and other accessories when arrived and left
The only good thing was large room and that’s it.
If you want to ask for help or complaint you never get.
Unfortunately the hotel run without any care of management.
We even noticed kitchen staff picked up cutlery from floor.
Staff most of them were kind but they never dealt with most issues.
The main manager (General manager) was rude when we complaint.
Morocco is lovely clean country with very nice people and food

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