written by craftyjen on 07/11/2016
Not being used to on-line holiday booking, I have to say your companys site was easy to use and understand. Felt like we could ring or e-mail at any stage and get a swift and honest answer. Thought it would be an inaccurate description but was wrong about that! What you see is what you get. My only criticism would be to say that I'm not sure about the star rating of the actual hotel, we both felt it nearer to a 3/4 star, rather than 5. However I guess it depends what is being rated at the time of assessment?
Would be useful to be warned at the start of booking that you need to pay the "room tax" £34 per room when you arrive at the hotel; I know it was in the e-mail but only saw that a couple of days before we left and it was towards the end of the article and in normal text. ?? Make it a bit bolder and nearer the top of letter?. Otherwise must say the holiday and booking experience was really goo overall.... thanks love.com
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Loveholidaysuk's Response to craftyjen's Review
Written on: 08/11/2016
Hello there,
It was good you found the website easy to use, you felt you could contact us when necessary, we appreciate your feedback.
However it was a shame to hear that on this occasion you found certain areas could be improved, I hope this did not impact your experience to much.
Kind Regards,
loveholidays.com