felt let down

Loveholidays.com - www.loveholidays.com
★★★★☆
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79.0% of users recommend this

wrexham49's review of Loveholidays.com - www.loveholidays.com

“felt let down”

★★★☆☆

written by wrexham49 on 05/11/2016

I WAS VERY IMPRESSED WITH LOVE HOLIDAYS WHEN I BOOKED THE HOLIDAY, UNFORTUNATELY WHEN WE ARRIVED AT THE HOTEL IT WASN'T WHAT WE EXPECTED, WE TRIED LOVE HOLIDAY EMERGENCY TEL NUMBER, IT DIDN'T WORK WE WENT ON LINE AND LEFT A MESSAGE FINALLY WE PHONED OUR SON IN THE UK HAD HIM CONTACT LOVE HOLIDAYS TO GET THEM TO CALL US, THEY DID BUT SAID THEY COULDN'T DEAL WITH IT IN THE UK AND WOULD GET THIER PEOPLE IN MALTA TO CONTACT US, WE WAITED ALL THE FOLLOWING DAY RECIEVED NOTHING, THE FOLLOWING DAY AT 4PM I RECIEVED A CALL SHE SAID THAT SHE COULD OFFER US ANOTHER HOTEL AT A COST OF £100 EXTTRA BUT AS I DIDN'T REPLY TO HER VOICE MAIL FROM THE DAY BEFOR SHE NOW COULDN'T GIVE US FREE TRANSFER, WE RECIEVED NO VOICE MAI, WHEN I SAID THAT WE WILL STAY WHERE WE ARE BUT I WAS GOING TO MAKE A COMPLAINT ON MY RETURN SHE SAID PLEASE YOUR SELF AND HUNG UP. THE UK LOVE HOLIDAYS ARE GOOD, SO GOOD I'VE RECOMMENDED THEM TO MY FRIEND WHO HAS BOOKED A HOLIDAY WITH THEM,THIER PARTENERS ARE NOT.

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Loveholidaysuk's Response to wrexham49's Review

Written on: 07/11/2016

Hello there,

It was good to read you felt we, at loveholidays.com helped you when you needed us and that we did as much as we could to assist you while in resort.

However it was a shame you felt there were people that didn't match this same service.

So we can pass this feedback on to the relevant supplier, please could I ask you to reply with your LVE reference.

Thank you for taking the time to post your review and recommending us to friends,.

Kind Regards,

loveholidays.com

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