written by BarryChillington on 27/12/2023
Visited Blackpool for Christmas. The coach trip and driver were excellent We stayed at the Georgian Hollies hotel. The hotel was very poor and badly organised. The food was hit and miss one day ran out of soup.They had a buffet and we had to queue for half hour.The rooms were very small with a double bed against one wall and one single wardrobe. Could not go in the concert room as people had reserved tables by putting drinks on them before going for dinner to keep the seats. I did complain to the manager about this but he had no interest to solve the problem. I certainly would not recommend this hotel and will never return. .
written by Safiataylor89 on 23/12/2023
Booked a mystery trip 18th Dec organised by leisure time. The booking was great, allowed £25 booking with remainder 2 months prior to the holiday so really great. The trip was also great value for money. A week prior, the organisers let us know where we were headed, travel times and seats. We were allowed good baggage allowance,our driver was amazing, he made the trip really fun. The trips organised was also great, made sure we experienced different things around the area. The hotel which was chosen was also very accommodating, always willing to help. Overall it was an amazing pre Christmas trip.
written by on 14/12/2023
I won a competition on facebook with Leisuretours with an overnight stay in Village hotel Swindon on 9th December. Blenheim Palace on Saturday and Bath on Sunday before returning back to Cardiff.The driver was very welcoming and informative.we arrived at Blenheim Palace and was given tickets for entry to Palace also light show. Very enjoyable in Palace to see Sleeping Beauty tour,unfortunate the wind too high to see light tour but Leisuretime has e.mailed a refund to us off a future trip. Thankyou for a lovely weekend.k
written by Lindsey498 on 01/09/2023
My husband and I went to Torquay on the 28th August till 1st September with Leisuretime by toureasy.Our driver couldn't do enough for you.He was very friendly, very polite .We had a laugh with him .We went on excursions and he told us everything we needed to know like what time we had to be at the bus and what time we needed to take our luggage to the bus on the final day. The hotel was great and we would book again and recommend people to go with leisuretime by toureasy as you get well looked after and they do everything to make your holiday very good.The places we went on excursions were very interesting and lovely. Keep up the good work.
written by 13Martin on 28/08/2023
We stayed in the Mercure hotel, Bolton. Comfortable. Staff were all really friendly and helpful. We all felt very safe in her hands as she drove us around and manoeuvred the coach into some tricky parking spots. She was a clear communicator and kept us on track with times. A highlight of the trip was the Easy Lancs Railway and Manchester ship canal cruise. We enjoyed the Coronarion St tour but didn’t get to meet any of the actors.
written by Hdavies8 on 21/08/2023
She was amazing. Good driver and friendly and helpful.
written by on 18/06/2023
Hi on the 27th of may 2023 me and my boyfriend and my mum and brother went on a day trip to Tenby it was a bank holiday weekend took us ages to get there as we left Cardiff at around 9:40am it would of been better if we left at 8:30am as we would of had longer down Tenby our driver was so lovely always making sure everyone was alright and we even had a bottle of water free she made our coach trip enjoyable.
written by Dawny50 on 31/03/2023
Excellent anniversary trip to London....the driver was absolutely fabulous. Kept us updated and checked on on us all regular. Hotel amazing and great staff. Leisuretime is excellent value for money and would recommend. Great friendly people ont he coach too. All round great trip. Well dome to cresta coaches and jock and all at leisuretime
written by LouiseB73 on 26/11/2022
Longleat and the hotel were exceptional. The service by the Leasuretime and the driver, not so. First the bus was half hour late departing due to a problem with the mechanism on the door. We were eventually picked up and the driver then had to stop en-route to ensure he did not exceed his driving hours. When we got off at Le-Delamare serices, he asked if the passengers wanted to do the safari part of the trip or get off at the entrance to have free-time at the park. Most of the passengers wanted to get off at the entrance to see Longleast House and explore. Some passengers had booked a boat trip on Longleat lake. However, when we got to the park, the driver ignored the request and spent 2 hours driving slowly around the safari. At the same time, the air conditioning was broken and the temperature of the bus was red hot. All of the passengers were shouting that we were desperate for air. When we eventually parked at Longleat, it was gone 3.00pm and the entrance to Longleat house was closed. There were a lot of passengers who were bitterly disapointed. Longleat made up for it with their spectacular festival of lights - they really, really delivered - the lights were sensational. We left the park to go to the hotel: Jury's Hotel in Swindon. The hotel was modern and spotless. The Staff could give Leisuretime staff a run for their money - perhaps they could train them in customer ettiquate! The staff at Jury's were lovely - friendly and so helpful. On leaving the hotel and getting on the bus, the door was not working again. We had to get on the bus via the emergency exit/entrance The door to the toilet had also come off and was hanging loose by the end of the journey. The poor maintence and issue with the door/s were v worrying - if we had needed to leave the vechicle quickly in the event of an emergncy, would we have been able to do so? I feel that our safety was compromised. We only had one exit/entrance that was working/ This must be against Health & safety protocols ? It was only the poor, maintence of the coach, the drver and customer service staff that ruined what could have been a overwise great trip. The staff most certainly need training in customer services and communication skills.
written by traveltrev on 19/06/2022
Just returning from a great weekend in Tenby, awful weather but made up for by everything else. Communication, organisation, professionalism all first class. Amazing driver, very capable and friendly. We have stayed at the Belgrave many times over the years and it never fails to please. We had a large, sea view room with a table and chairs in the bay window overlooking beautiful south beach. The food, as always was freshly prepared, tasty and hot and the newly refurbished restaurant was very pleasant. The staff could not do more to please. A big bonus for us was the specially requested Chepstow pick up. Make it a regular and you've got our business !
written by Steelelz1982 on 16/12/2021
I didn't even want to give them one star as they don't deserve that, but unfortunately unable to write review otherwise. Been waiting for refund since last year and if you do get through to their unprofessional staff they give the same well rehearsed speak that they are waiting for their refund from ABTA. They tell us that they refunded our money to Tailor-made Travel who went I to administration, but they are not prepared to provide evidence of this. Last phone call the person would not give her name an put the phone down. Been a loyal to customer of Leisuretime but will never use or recommend them to anyone. Have no choice but to seek legal action and get X-Ray involved.
written by RiverWright47 on 17/02/2020
Our driver absolutely made this trip. He was so friendly and helpful, couldn't have asked for more. The whole trip was great, the only disappointing part was the food in the hotel which was not Leisuretimes fault. The coach was very comfy and warm and the driver made sure we were safe and gave us clear instructions and times to be back on the coach. Overall excellent value for money and would definitely go with Leisuretime again .
written by on 19/10/2018
Fabulous time from the time we got on the coach to the time we got off the coach driver was helpfull and very Clear on the trips provided only one complaint would have done the trips the other way around would have preferred to have gone to Dartmoor on the tuesday as the market was open and Plymouth on the wensday Cleveland hotel staff fridly hotel warm and clean food good entertainment ok would highly recommend going on a mystery toure
written by bobbydazzler10 on 12/10/2018
My wife & i booked a 7 day break to Scotland with leisuretime at the beginning of May this year.Where we were supposed to be staying at the Fishers hotel in Pitlochry.Alas a fortnight before we were due to depart we had a letter from leisuretime to say we would be staying the Loch Rannoch hotel, which is about 20 miles from Pitlochry ,and in the middle of nowhere.Never the less the hotel was very nice,although the staff at mealtimes were lacking.The service was terrible,the first morning we had menu,s on the tables with a choice of buffet breafast or a cooked breakfast,also a choice of smoked salmon,smoked haddock or kippers,all at a £3 supplement.Alas after the first morning the menu,s disappeared,and you were served with a cooked breakfast whether you wanted it or not.Having said all that the holiday itself was smashing.With trips to Aberfeldy distillery,Blair Atholl castle,a trip on the Strathspey steam railway,and on the way home a trip to Leith docks in Edinburgh to go on the royal yacht Brittania.The trips were very good.Another thing we were not told is the overnight stops ,one in Morecambe on the way to Scotland which was a nice hotel,and one in Preston on the way home not so good.Also we we lost over an hour at Magor services,as we had to change coaches,as there was a problem with the one we started with, although it was quite a new coach.But i must admit our coach driver was a smashing guy,and i think all the other passengers would agree with that.
written by jjones1305 on 30/06/2018
absolutely terrible v uncomfortable coach. Took 10 hrs to get there. Travelling back on hottest day of year had to wait 3hrs in services outside Birmingham for a change of driver then air conditioning stopped working. It was so hot and didn't stop again for 6 hrs when had a 5 minute toilet break while driver changed again, just as well as toilet not working on coach. In all took 12 hrs to get home. Leisure time did not care as phoned them during journey and they placed all blame on coach company. Arrived home feeling very ill and very very fed up. Never again, Edwards sooo much better
written by H-jean2 on 11/06/2018
coach trip. Very professional all round. Hotel central to where we wanted to visit. Hotel staff pleasant and helpful Coach Driver excellent. Will definitely go with Leisuretime again.
written by 313Ortiz on 29/03/2018
My husband & I went again this year on a super deal staying at Rivera hotel Torquay. Journey was much better this time with fewer pickups, hotel is currently being refurbished. Our room was a little dated . But new owners doing a great job . Loads of improvements & lots being spent . Food was good, staff very helpful. Overall very good value. We had a lovely time & can't wait to go on another break with leisuretime soon.
written by Beachbaby1 on 12/12/2017
My husband & I went to haddon hall hotel Eastbourne. Last year for a valentine's 5 day break. Excursions were good & varied,food in hotel was warm & tasty the dinning room was decorated with lovely valentine's theme.only thing we could fault was a lot of pick ups on the way which made the journey longer. Also we booked a double room but was given twin room, has this was meant to be a romantic valentine's break we were a little disappointed.but overall was great value for money.we are going again this year for 5day valentine's break on a mystery super deal.
written by 359Reid on 20/10/2017
Firstly, coach arrived exactly on time for pickup, we were to meet other coaches at Cardiff West and then transfer to coach taking us to our destination. It was a little problematic with luggage but an extremely helpful young lady assisted us, so no major problems ensued. After several pickups we made our way to Babbbacombe, stopping off twice, once at a service station and secondly at Trego Mills centre near destination. We made excellent time and our driver was a cheerful soul. On arrival at Babbacombe Hotel we were expected to take own luggage from coach,but once left in Hotel lobby cases were taken to rooms by staff. Our welcome was pleasant, rooms excellent with lovely comfortable beds, ample bathroom with toiletries included, plentiful hot water and everything spotless clean. Food and dining room service was excellent and overall entertainment was pretty good, the downside being that entertainment ended too early at 10.20 pm due to other guests making early morning departures on coach trips. Our coach trips consisted of a period of time spent in Plymouth followed by an hour the same day in Torquay. We were disappointed that the trips were not split over 2 days, but had the option of returning to Hotel should we not want just an hour to visit Torquay. We took a taxi the following day to Torquay which the Hotel booked for us and which was good value and recommended. Our return homeward journey again was excellent with a stop off inevitably at Burnham on Sea, a place it seems the majority of tour operators use,some of us like it and some don't!! At Cardiff West after several drop offs we were very pleased to find our homeward coach came in shortly after our own and our journey was swift and pleasant. We have travelled with Leisuretime before and experienced some delays, mostly beyond their control and we have had one Hotel that may not have been quite up to the mark, but on this occasion can genuinely say that we were all (a party of 9) very pleased. Would have no hesitation in booking with this company again, excellent service and value for money.
written by Hull448 on 20/10/2017
I am due to travel on Saturday to Oxford and bicester on the Sunday - Oct 2017 I am today told that the hotel we are staying in is 1.5 hours away in Luton airport.An airport with no alternative facilities or place to go in the evening. I am speechless!! How on earth can this trip be promoted as an Oxford trip when it is in another county, is bound to cut short any time in Oxford and a very early trip to Bicester Cardiff is 2 hours away and technically a similar distance for me to return to my home. I can't begin to understand how it is acceptable. Even the staff I have spoken to on the phone are surprised and am hoping they can see how the trip arrangements are a far cry from what any customer wants ( and a very misleading description for the trip) . I understand they have the right to select an allocated hotel, but a reasonable location to a maximum of 15mins I would have thought and not a different county!!! Far from acceptable given the distance to travel and not a customer'service fault to accept poor planning. I am hoping a full refund is possible. The location would have ensured no booking at all.
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers