LeisureTime Reviews - www.leisuretime.co.uk

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★★★☆☆
3 / 5
From 8 reviews
63% of users recommend this
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Latest Reviews

★★★★★

“Lake Garda, Xmas 2014 , Hotel Adria”

Written on: 08/01/2015 by 516162colonel (1 review written)

From the booking through to the return home,the whole travel experience was first class. All the booking staff were very helpful and knowledgable.The drivers were both very professional in their duties and caring to all the coach travellers. The hotels used were all comfortable and the family run Adria in Garda was outstanding. Nothing was too much trouble for Erminio and his staff. A great value for money holiday..............Well done!!!!!! PAB … Read Full Review

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Leisuretimecs's Response to 516162colonel's Review

Written on: 23/03/2015

Thank you very much for your review!
We look forward to seeing you travel again with us in the future.

Kind Regards,
Leisuretime Customer Services.

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★★☆☆☆

“very unreliable!”

Written on: 01/01/2015 by jo080448 (2 reviews written)

Its like a national joke and I think its extremely poor as the last few trips I have booked with this company have been cancelled and it gets beyond a joke when it happens every time when you are looking forward to something and then its cancelled every time so I don't bother with them anymore! Also some of their hotels are extremely poor like the Burlington in Torquay that wasn't very good and also some of the staff in the booking office have a very bad attitude in my experience so I feel… Read Full Review

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Leisuretimecs's Response to jo080448's Review

Written on: 23/03/2015

We are very sorry to hear you feel this way, please contact us so we may discuss this matter further.

Kind Regards,
Leisuretime Customer Services.

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Jo080448's reply to Leisuretimecs's Comment

Written on: 23/03/2015

No way! I wont use you again even if you are the last company on this earth!

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★☆☆☆☆

“13 hours to gt Yarmouth 4/7/14 with bus heaters full...”

Written on: 10/07/2014 by myQuinn62 (1 review written)

Bus journey from hell! Over 13 hours on a 3rd rate coach with the hearts stuck full on! No tv or radio! Beer mat jammed in the window to stop it from rattling! No tea or coffee like advertised!! Chaos with the seating! Kids ripped off the numbers on seats! These buses are being used to transport kids to school!! The coach was sub contracted from 1st choice travel. Avoid avoid avoid. Journey home heaters still stuck on! Dropped at Cardiff gate for a 50 minute wait for a feeder bus! Rang leisure… Read Full Review

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Jo080448's Comment

Written on: 01/01/2015

That's a bloody national joke 13 hours to great Yarmouth and I agree once they had dumped us on the way back from Llandudno at Cardiff gate services without any kind of warning or explanation and it was chaos there and I had got so fed up of them that I told them I wasn't getting the feeder bus back to town and would get the local bus instead and I did as with all due respect that was ridiculous and I am glad that the following trips I had booked with them got cancelled one after the other but its them losing out at the end of it all;

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Leisuretimecs's Comment

Written on: 23/03/2015

We are very sorry to hear you feel this way, please contact us so we may discuss this matter further.

Kind Regards,
Leisuretime Customer Services.

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★☆☆☆☆

“worst customer service ever”

Written on: 14/06/2014 by NayeliWilliamson (1 review written)

avoid if you are booking through a travel agent or other coach operator with this company , cancels trips at late notice , very bad customer service department rude and if you have booked through another coach company with this company they treat you like second class citzen. although members of abta they will tell you over phone they dont give a dam about your rights . my advise go else where. ive been on coach tours before with her companys and these ar the worst… Read Full Review

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Leisuretimecs's Comment

Written on: 23/03/2015

We are very sorry to hear you feel this way, please contact us so we may discuss this matter further.

Kind Regards,
Leisuretime Customer Services.

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★★★★☆

“york holiday”

Written on: 11/03/2014 by firemansam8 (1 review written)

just back from the York holiday,stayed at the Newington hotel.brilliant holiday the drive was excellent.food at hotel was really good and good variety. overall a really good holiday.first time with leisuretime,looking forward to next trip… Read Full Review

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Leisuretimecs's Response to firemansam8's Review

Written on: 23/03/2015

Thank you for your review!
We are pleased you enjoyed your trip and look forward to seeing you travelling with us again in future!

Kind Regards,
Leisuretime Customer Services.

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★☆☆☆☆

“Weekend disaster!”

Written on: 26/09/2013 by A.GODDARD (1 review written)

The title of the tour was Luxury Harrogate and Settle to Carlisle Railway. ( was far from luxurious!)When we booked this weekend it was on the assumption that we would be staying at The Swan Hotel, Harrogate (which was in the centre of places of interest)only to receive a letter days before departing that the hotel had been changed because of a "conference" at the Swan. I would have thought that a block booking from a travel agent would have confirmed that places were reserved for us. As for… Read Full Review

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Jo080448's Response to A.GODDARD's Review

Written on: 01/01/2015

It would appear from some of the horror stories I have heard from others about this company that I have had a lucky escape that they cancelled their trips one after the other on me at short notice that I had booked with them so they indirectly did me a favour doing that so I don't bother with them anymore!

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★★★★★

“Newquay best value break. 8th April 2013.”

Written on: 15/04/2013

Congratulations Leisuretime, we had a very relaxing 5 days at the Edgcumbe Hotel, one of the best hotels for comfort we have stayed in, 2 well organised day trips to Falmouth and St Ives with the option of going to Truro for £5 each. The coach was very comfortable,( just what you want with a coach load of O.A.Ps ). The only thing I would say, although our driver was very polite and drove the coach very well and he kept us informed about everything he was'nt very forthcoming on helping the… Read Full Review

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★★★★★

“Hassle free break”

Written on: 26/03/2013

We booked with Leisuretime for the third time at the start of the year - this time to Paris. Trip was well organised as it had been before and we avoided the hassle of the airport. Wont hesitate to book again with this company as we are thinking of doing some uk trips. For the price its hard to fault them… Read Full Review

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