Terrible Customer Service

Lake Garda, Venice and Verona tour.
Coach drivers didn't seem to have a clue what the best route was. We stopped several times at services that were closed and they gave us no information about what countries we were in. We were told that a cold buffet would be available on our arrival at the hotel only for one of the drivers to tell us that there would be no food. When people complained he rang the hotel and on our arrival there was some stale bread and some cheese and manky ham, that was it!
Awful customer service. They charged 38 euros for a trip that was sold as a 'cruise'. This was in fact a 20 minute boat ride that if we'd paid on arrival cost 10 euros. The coach journey there was advertised as included however when ALL of us complained we were told that the 38 euros included the journey!! Total miss selling. We requested a pick up from the hotel to Verona train station as we weren't travelling back to the UK and so they saved on a hotel room for us. They refused and finally offered us a taxi at a cost of 100 euros out of our own pockets. The hotel for the same journey would have charged 80 euros!  Will never recommend them and will add all my observations on our travel blog. Disgusting.