Written on: 09/08/2013
Having been pleased with three previous Leger experiences and recommending the company to others, we embarked on a cruise which was for a special occasion. However, on these previous experiences we had few problems so we had no cause to contact Leger. For our cruise we booked a cabin with a balcony. Dreaming of peaceful and relaxing times. However, NCL (the cruise company) and Leger had other ideas. Despite our paying a huge premium for a balcony, Leger think it is totally acceptable that our cabin was UNDER THE CHILDREN'S PLAY CENTRE!. Out of the 400 children on board, 200 were using this centre from about 9.30 in the morning till 10.30 plus at night. Everything in the room rattled with the stomping of feet on our ceiling for hours at a time. The noise was horrendous and we were unable to use our room in the way we should have been able to use it. We couldn't expect to retire before about 10.45p.m. and if we came back off a tour and wanted to sleep in the afternoon, this was impossible. Try inviting the local primary school to come and jump on your lounge ceiling in the day and during the evening and you will have a taste of what we experienced. NCL were unable to move us as the ship was full. After a week of complaining they tried to appease us with a free meal and some onboard credit. They had already randomly selected people in our group to give onboard credit to who weren't having to endure any noise so this did little to appease us. As we were at sea we did not contact Leger who we automatically assumed would be sympathetic to our plight upon our return. HOW WRONG WE WERE. LEGER DO NOT WANT TO KNOW. In a letter we consider patronising from their Customer Service we were told we should have expected a level of noise. They had charged us £600 EACH above the cost of the cruise for the balcony and this level of noise.! And they say that we should have contacted them within 24 hours. WATCH THE SMALL PRINT EVERYBODY! We were the first to make the booking and put in a request to be near the middle of the ship but our request was ignored and later bookers were placed in the middle (although we would not wish to inflict that noise on anyone). It appears that Leger and NCL have less scruples and are more than happy to take hard earned money for a room which comes with NO PUBLIC HEALTH WARNING or a reduced rate. Other cruise ships flag up if a balcony has an obstructed view or something similar and they offer it at a reduced rate. (We wouldn't have wanted it at any price). Not so for Leger and NCL. It appears they don't give a toss about the experience they are giving you for your money. Having rewritten to Leger, appealing again for some understanding and a refund of the balcony cost, we have just received another letter from them saying we should have contacted them within 24 hours and for a second time expressing their hope that we will travel with them again! A friend whose son had a bad experience with Leger warned us that we were unlikely to get any joy from them and she has been proved right.
SO BUYER BEWARE. You are a sitting duck on a cruise ship. You cannot check out as if it was a hotel and LEGER ARE VERY VERY VERY HAPPY TO TAKE MONEY FOR WHAT WE CONSIDER A THOROUGHLY EXPLOITATIVE EXPERIENCE. We don't think we could utter the words integrity and Leger in the same sentence !
For a special occasion that you have saved hard for, or for any occasion we would suggest you avoid Leger. It appears that we are not people, only pound signs in their eyes!!
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