old ram coaching inn, ipswich road, norwich

LateRooms.com www.laterooms.com
★★★★☆
4.4
93.0% of users recommend this

Guest's review of LateRooms.com www.laterooms.com

“old ram coaching inn, ipswich road, norwich”

★☆☆☆☆

written by on 12/10/2015

Warning!!Don't even bother coming here. Stayed here 10/10/15, £60 for room, does not even include breakfast which cost £8. The bed in the room was lumpy and uncomfortable, the lighting in bed and bathroom was very dim, if you are not too agile then it is a task opening heavy door and then up dangerous steps to room.The beer garden looks awful and neglected.Most importantly when you have spent around £160 on room, food and drink you would expect customer service, but members of staff were absolutely rude, impolite, so much to the fact that they are certainly in the wrong job, this mainly puts the whole place down, which is a shame because the only one good thing they have there is a good cook. Staff service is definitely the main problem, never going there again, and will certainly let other people know.

Laterooms.com's Comment

Written on: 14/10/2015

Hello,

I can appreciate this wasn't a pleasant experience for you and I'm sorry you have to go through all these. If you can reply here with your booking reference number, I can look into it and passed on your comment to the hotel for their discretion.

Cheers,

Germilyne

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