stole my money

LateRooms.com www.laterooms.com
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Mr.Hanky's review of LateRooms.com www.laterooms.com

“stole my money”

★☆☆☆☆

written by Mr.Hanky on 20/03/2015

I booked a room on-line at the Travelodge in Royal Tunbridge Wells through Laterooms.I gave my credit card details etc but wasn't entirely convinced that my booking had gone through properly as the site seemed very slow.After a couple of days without receiving any confirmation of my booking from either Laterooms or Travelodge I found a phone number for Travelodge call centre who I rang & explained what had happened.The person I spoke to checked the hotel bookings & confirmed that there was no booking in my name. By this time I was panicking a bit but managed to book another hotel directly at short notice! Imagine my surprise then when my credit card bill arrived and,yes you've guessed it, Travelodge had charged me a 'No Show' fee of £71!I have tried over and over again to sort this out but it's like banging your head against a brick wall with nobody willing to resolve the matter.If I had received confirmation of my booking none of this would have happened and I certainly didn't want the hassle and stress it created!
I still await a satisfactory reply from Traveldodge and/or Laterooms.con

Laterooms.com's Response to Mr.Hanky's Review

Written on: 21/03/2015

Hello there,

Sorry for the frustration caused. If you can provide your reference number to your booking I can personally check if there is anything that can be done further.

Hope to hear from you soon.

Jo

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Mr.hanky's reply to Laterooms.com's Comment

Written on: 24/03/2015

Think you need to read my experience again i did not get a booking number but you guys say your computers never make a mistake .......

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Laterooms.com's reply to Mr.hanky's Comment

Written on: 25/03/2015

Hi,

Can you then reply to this with your e-mail address used on the booking so I can search for it.

Germilyne

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Darren-B's Response to Mr.Hanky's Review

Written on: 24/03/2015

They stole my money on the 18th paying for a hotel on day of purchase which I Booked for next month they blame each other in going through citizens advice to see what they can do

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Mr.hanky's reply to Darren-B's Comment

Written on: 25/03/2015

Can i just say good luck its like banging your head against the wall dealing with late rooms not sure about your hotel maybe try the hotel as i think late rooms leave the money taking to the hotel . Customer Solutions Team is dealing with my case but as she keeps telling me its my fault its got to be the worst service ever good luck and don't give up

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Laterooms.com's Response to Mr.Hanky's Review

Written on: 23/03/2015

Hello,
That is a really a hold up. Please reply to this with your booking reference so I can check it for you.

Germilyne

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Laterooms.com's Response to Mr.Hanky's Review

Written on: 22/03/2015

Hello,

I am sorry to hear you had such a bad experience booking a Travelodge through us. Would you please send us the booking reference to us with your comments, so that we can investigate what happened. We need to find out whose mistake it was, if we find proof that it was our mistake or the hotel's we will get your money refunded.

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