esplanade hotel clacton

LateRooms.com www.laterooms.com
★★★★☆
4.4
93.0% of users recommend this

skytiger's review of LateRooms.com www.laterooms.com

“esplanade hotel clacton”

★☆☆☆☆

written by skytiger on 23/10/2014

We have just returned from the WORST 3 day break ever. When we arrived the first thing we had to do was make payment for the three days. I had explained that my wife was disabled BUT we were not told that there was no lift and I had to struggle up the stairs with my wife and cases as there is no one to help.For the whole 3 days there were workmen refurbishing the whole reception area and there was a constant smell of paint throughout the hotel and old plaster and bare wires all around the area we had to walk through the owner an Indian person said that the refurbishing was on the web site which is a lie and Laterooms.com had not mentioned it to us. I myself have asthma and we had to go outside a lot throughout our stay. No compensation was offered not even a drink.

I hope that your company is going to take this complaint seriously and keep me informed.

yours sincerely Mr R Griffiths

Laterooms.com's Response to skytiger's Review

Written on: 24/10/2014

Hello,

Your booking was on the payment on arrival rate and the hotel doesn't make any claims on our site they had any disabled access. I apologise that the hotel did not put any notification on our site or theirs regarding their refurbishment. I've been in contact with the hotel and they will be adding a notification to our site shortly.

Best regards,

David

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Skytiger's reply to Laterooms.com's Comment

Written on: 27/10/2014

we should have been compensated for the difficulty getting around the hotel and the non notification of a lift my wife had to struggle up and down two flights of stairs the manger was not interested with our complaint and my wife has been upset as it was a birthday surprise from myself

regards R Griffiths

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Missmac64's reply to Skytiger's Comment

Written on: 06/11/2014

It just proves to me that with Late Rooms there is NO responsibility taken what so ever for anything! and I for one will
NEVER book through them again! hope future experiences
you have will be much happier for you both!

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Laterooms.com's reply to Missmac64's Comment

Written on: 07/11/2014

If it was a failure in the lateRooms procedure then we would accept responsibility, as the responsibility clearly lies with the property for this incident then it would be up to the hotel to rectify the problem which we have been in contact to make sure this is brought into place. We have in this situation assisted in making sure that the hotel updates their policies and description for future bookers to eliminate this issue happening again. (Paul)

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