failed booking as no confirmation sent but charged

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ashleymalpass's review of LateRooms.com www.laterooms.com

“failed booking as no confirmation sent but charged”

Written on: 02/09/2014 by ashleymalpass (1 review written)

Ref- 27214535R i recently booked a hotel in torquay, upon payment and putting my card details in the website crashed and i recieved no confirmation,(this was confirmed on the phone to IC with customer services after date of arrival) as i presumed the booking was not made as no confirmation or reference number was sent i booked another hotel for the same night as first hotel come up as fully booked when i tried to rebook i was charged for BOTH hotels and after speaking to customer services they only agreed on a 50% refund. Very unhappy as this was there fault as i was unaware the payment had been made for first hotel as confirmation wasnt sent.

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Laterooms.com's Response to ashleymalpass's Review

Written on: 03/09/2014

Hello,
I am sorry to hear of your experience and I would like to apologies for the inconvenience caused. I have investigated this issue for you and can see that my colleague has been in contact to resolve this issue on your behalf.

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Ashleymalpass's reply to Laterooms.com's Comment

Written on: 03/09/2014

Hello
Yes your colleague has been in contact and returned my every call and e-mail but a 50% refund is the final offer off management unless i take matters further so i have excepted this offer.

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