Late rooms - BEWARE, BEWARE, BEWARE!

LateRooms.com www.laterooms.com
★★★★☆
4.4
93.0% of users recommend this

KarenFitzgerald's review of LateRooms.com www.laterooms.com

“Late rooms - BEWARE, BEWARE, BEWARE!”

★☆☆☆☆

written by KarenFitzgerald on 18/08/2014

I would never use laterooms again. Booked 3 rooms in a hotel for my brothers wedding. Recieved the email confirmation, job done I thought. When we arrived only 2 of the 3 rooms had been booked and no hotels available in the area. Ended up having to pay £110 more for a hotel a long distance away as it was the only option. The stress and upset completely ruined our enjoyment of the wedding.

After multiple emails and phone calls over the last few weeks laterooms are blaming us as they are saying we didn't tell the hotel our surname which caused a 'misunderstanding' despite having checked in with the printed email confirmations and reservation numbers provided from laterooms (. It is disgusting and I would NEVER use again or recommend to anyone. Why do we bother using these 3rd party websites, may as well just book direct then at least you have some proper come back if things go wrong.

We are now taking legal advice because we are so frustrated at the way we have been treated.

Laterooms.com's Comment

Written on: 18/08/2014

We are sorry to hear of the inconvenience caused and also your frustration with the matter at hand, we have tried to look into this for you and we cannot find any records under your name. If you could respond to me with your reservation reference we will investigate further for you ( Paul )

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