Worst Travel Booker

4.4 / 5
93% of users recommend this

upWarren254's review of LateRooms.com www.laterooms.com

“Worst Travel Booker”

Written on: 18/07/2014 by upWarren254 (1 review written)

I booked accommodation through LateRooms and due to unforeseen circumstances had to cancel and according to their site they charge no booking fee or cancellation fee.

That's a joke as when I called to cancel I was told I was unable to have a refund and I would lose the full amount.

I found this astonishing as I was cancelling 4 weeks before checking in.

I'm still out of pocket and taking this further. I wouldn't use LateRooms ever again nor will I recommend them to anyone. Stay clear.

Visit laterooms.com

Laterooms.com's Comment

Written on: 19/07/2014

Thanks for leaving your feedback about your recent booking. I was sorry to hear of your dissatisfaction with this reservation. Bookings made through our site have different cancellation policies, as determined by the hotel in question, and it could be that you booked an advance purchase rate booking which are non refundable in the case of cancellation.
If you wish to reply to this message and provide your booking reference number I will gladly look into this for you.

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