what has happened to confirmation Emails?

LateRooms.com www.laterooms.com
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Tennantqn295's review of LateRooms.com www.laterooms.com

“what has happened to confirmation Emails?”

★★★☆☆

written by Tennantqn295 on 25/06/2014

As users of Laterooms we have up until recently been more than satisfied with the company, but lately we get no comfirmation Email about our bookings, this means we have to either ring or Email our hotel to check we have a firm booking.
It isn't good enough, you need to know your booking is secure

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Laterooms.com's Comment

Written on: 25/06/2014

Hi, really sorry to read about the issues you've had. I'll be sure to escalate your feedback to the relevant departments here. There should be no problem with the confirmation emails being sent through to those booking, is it possible they went into your spam folder or there is a filter which is blocking them at your end? If there's anything we can do for you in future please don't hesitate to get in touch. Meanwhile thanks a lot for your feedback and for taking time to leave a review (James)

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