Failed on web site

★★★★☆
4.4 / 5
93% of users recommend this

Guest's review of LateRooms.com www.laterooms.com

“Failed on web site”

Written on: 24/06/2014

I was unable to change my CC on your website and then ended up ringing your call centre as I could not get the web site to respond at all. Your customer advisor was friendly and helpful as much as he could be. My booking was completed over the phone, but he had to ring the hotel to find out about Pets even though it is listed as a Pet Friendly hotel. I was holding so long I ended up ringing off and he rang me back. I object to holding when I am paying for the call.

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