Not what was advertised

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Nash34's review of LateRooms.com www.laterooms.com

“Not what was advertised ”

Written on: 22/06/2014 by Nash34 (1 review written)

Booked a late deal & set off for a relaxing break. Hotel was ok it was a special break but expensive, take your credit card!!! Room service shocking. Spent £18 on a cheese board without plates or cutlery, called direct dial to no avail, same situation second night as ice machines on on all floors out of order, ice 1 hour later, view = building works across river. If booking please note this as it not mentioned in Blu Raddison & expectation of customer On checking out discussed room service with 'Will pass on your thoughts' To whom I ask, not sure but will pass on to Mr No name! Would not stay here again other than room is average for business travel but certainly not for time away in a stunning place like Durham. Would have appreciated notification of 'you are looking onto building site/ upgrading etc , Avoid = even at discount, this was our 30th Wedding Anniversary in our most loved place after Scotland. In closing avoid Blu hotel, it does not meet standards & please clear discarded cigarette ends from front and rear for travellers who do not smoke,,,

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Laterooms.com's Comment

Written on: 23/06/2014

Hi, really sorry to read about the issues you've had. I'll be sure to escalate your feedback to the relevant departments here. If there's anything we can do for you in future please don't hesitate to get in touch. Meanwhile thanks a lot for your feedback and for taking time to leave a review (James)

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