Almost Excellent Customer Service

LateRooms.com www.laterooms.com
★★★★☆
4.4
From 32906 reviews
93.0% of users recommend this

O'Reillywr20's review of LateRooms.com www.laterooms.com

“Almost Excellent Customer Service”

★★★★☆

written by O'Reillywr20 on 25/05/2014

Having made a booking that I wished to cancel, I called at 9.15pm as I couldn't cancel online. The person I spoke to tried to call the establishment, but they were closed for the evening. I was promised that it would be dealt with the next morning.

By lunchtime the next day, I hadn't heard anything, nor received a cancellation confirmation, so I called. The person I spoke to this time acknowledged that a callback should have been made, but hadn't been, then proceeded to call the establishment, and managed to cancel the booking without incurring any of the published cancellation charges. Result!

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