Written on: 27/01/2014
Although booking the hotel was so easy, I was disappointed because I had to cancel the booking and as yet have not received cancellation confirmation through LateRooms.com. When I contacted the hotel, I was advised to wait for the confirmation of cancellation to come through from LateRooms however, after twenty four hours I still hadn't receive same and therefore cancelled again - I am STILL waiting for confirmation and therefore feeling disappointed with the service received.
I had booked the weekend for six cousins (from various parts of the country ranging from Surrey to Inverness) to rendezvous however, due to unforseen circumstances, I have had to cancel.
I do hope this feedback will be taken on board and that no other users will experience the same as me.
Thank you for taking the time to read this.
As rated by our community of reviewers
" GREAT EXPERIENCE SEARCHING FOR A VACATION DESTINATION " Read More
" Good service " Read More
" Easy, reliable and efficient service. " Read More
" Unresponsive & uninterested " Read More
" First but not last holiday with Sunmaster " Read More