Booking easy, cancellation not

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Guest's review of LateRooms.com www.laterooms.com

“Booking easy, cancellation not”

Written on: 16/10/2013

I have used LateRooms a few times and found booking rooms at short notice to be easy and flexible.

However, recently I had to chop and change after an unexpected change of plans. I phoned the cancellation line three times, twice being cut off after waiting 15mins.
When I finally spoke to someone, he was v helpful and apologetic, but the phone system for changes/cancellations is a pain.

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