Filtering Out Bad Reviews

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SD1290512's review of LateRooms.com www.laterooms.com

“Filtering Out Bad Reviews”

Written on: 04/10/2013 by SD1290512 (1 review written)

When I was initially asked to rate the service, I gave it seven out of ten. I was then redirected to this review centre site. I thought that was a bit suspicious (rating first and THEN being invited to write a review) so I went back to the initial page and gave it a score of two. I then WASN'T invited to come to this site and write a review.

This is blatant filtering out of bad reviews. For this reason alone, I've given the service one star.

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Laterooms.com's Response to SD1290512's Review

Written on: 07/10/2013

Hi, sorry to hear you're not happy with the way our review system works. We feel we have a fair mix of positive, negative and neutral reviews on this site. As it is a public page and not controlled in any way by ourselves, people are free to leave whatever comments they believe to be truthful and we have no objections to this.

I am glad to hear that your initial review indicated you were happy with the service we offer, and hopefully we can continue to please you in future. (James)

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