No room reserved, Too much stress !!

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rrajah's review of LateRooms.com www.laterooms.com

“No room reserved, Too much stress !!”

Written on: 02/09/2013 by rrajah (2 reviews written)

There was no booking made for my stay and as a result have difficulty finding another suitable hotel. All the contact and reference that was given is of no used. I tried to contact laterooms but not able to get any answer or response. The hotel does not recognised the booking reference and they also do not have my name listed.

We arrived in the late afternoon and was forced to find another hotel which was not central and cost more. I am not sure why laterooms.com didn't make the reservation. Unfortunately, due to this I wouldn't recommend any of my friends to use laterooms.com

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Laterooms.com's Response to rrajah's Review

Written on: 03/09/2013

Hi, really sorry to read about your disappointment. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do for you. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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Rrajah's reply to Laterooms.com's Comment

Written on: 04/09/2013

The Booking Reference is: 23467132
Ibis Budget Birmingham Centre - Birmingham
Arrival date: 19/08/2013
Departure date: 21/08/2013
Thank you.

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Laterooms.com's reply to Rrajah's Comment

Written on: 04/09/2013

Thanks for getting back to me. I will be in touch shortly! (James)

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