Written on: 29/08/2013
Hotel e-mailed one hour after booking confirmation received from Late Rooms to say room had already been booked because Late Rooms 'is not a live booking system' and we therefore had no reservation.
Written on: 30/08/2013
Hi, really sorry to read about your disappointment. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do for you. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)
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