Not a good first time experience

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Guest's review of LateRooms.com www.laterooms.com

“Not a good first time experience”

Written on: 28/08/2013

We have never used laterooms before and, although booking was easy and straightforward, we were disappointed to receive an email an hour later from the hotel saying that the room we had booked for two nights was only available on the first night and that the second night would be of far less quality on the second night. The reason they gave was that it was booked through laterooms, so we found this quite disappointing.

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Laterooms.com's Comment

Written on: 28/08/2013

Hi, thanks so much for getting in touch and for bringing this to our attention. So sorry for the negative experience you've had. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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