Didn't book me the right standard of room

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BigSue's review of LateRooms.com www.laterooms.com

“Didn't book me the right standard of room”

Written on: 27/08/2013 by BigSue (1 review written)

Although booking process was fine Late rooms did not pass on that I had booked a superior double. When we got there we had been booked a basic en suite. This was very disappointing. The hotel confirmed that they had not been passed the correct details. I had to negotiate a new deal with the hotel for the cheaper room as the hotel was then full.

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Laterooms.com's Response to BigSue's Review

Written on: 28/08/2013

Hi, really sorry to read about your disappointment. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do for you. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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Bigsue's reply to Laterooms.com's Comment

Written on: 28/08/2013

23572926R Issue resolved satisfactorily with hotel. Paid reduced rate (£80 - off peak rate) for current room and had free drinks. Am still here till Friday so wouldn't appreciate any more fuss. Cheers

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