Double booked!

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ReallyBloodyCross's review of LateRooms.com www.laterooms.com

“Double booked!”

Written on: 24/08/2013 by ReallyBloodyCross (1 review written)

Booked a room in Amsterdam via LateRooms. Booking was made Tuesday 20 August for 1 night Friday 23/24 August (3 nights in advance). When I arrived at the hotel (Mosaic) in Amsterdam, I found that I'd been double booked. The hotel were no help & I had to make new arrangements at zero notice. This is a failing of the hotel rather than LateRooms, however the experience has left a bad taste.

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Laterooms.com's Response to ReallyBloodyCross's Review

Written on: 28/08/2013

Hi, really sorry to read about your disappointment. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do for you. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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