Hotel booking shambles

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MorrisAS's review of LateRooms.com www.laterooms.com

“Hotel booking shambles”

Written on: 22/08/2013 by MorrisAS (1 review written)

Having booked 2 rooms in Blackpool through late rooms at The Hollingdales Hotel 2 months in advance if the bank holiday weekend I was contacted 2 days before the event to be told there had been a mixup and late rooms had only just notified the hotel. Needless to say there was no longer any room at the inn and we have now ended up being moved to an alternative hotel with the prospect of sleeping in bunk beds for he first time since I was about 6!!

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Laterooms.com's Response to MorrisAS's Review

Written on: 23/08/2013

Hi, really sorry to read about your disappointment. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do for you. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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Morrisas's reply to Laterooms.com's Comment

Written on: 23/08/2013

Reference: 22981333R

Never had any problems with LateRooms before, so hugely disappointing

Thanks

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Laterooms.com's reply to Morrisas's Comment

Written on: 28/08/2013

Hi again, thank you so much for providing your booking reference, also apologies for the delay we have taken to get back to you. I will look into your issue and give you an update as soon as possible. (Nora)

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