Wrong Date Booked by Hotel

★★★★☆
4.4 / 5
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Guest's review of LateRooms.com www.laterooms.com

“Wrong Date Booked by Hotel”

Written on: 18/08/2013

I found a cancellation from the hotel for our stay one week later. The hotel had booked an incorrect date and sent a cancellation because I had not turned up a week early. They refused to help correct the matter in any way and said that it was the fault of Late Rooms and nothing to do with them and that it was the policy of Late Booking. If I had not received this email I would have continued to believe that everything was as it should be and turn up at the hotel with a child, to find no booking!!

I believe that this is quite unacceptable and cost me over £100.

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Laterooms.com's Comment

Written on: 19/08/2013

Hi, thanks so much for getting in touch and for bringing this to our attention. So sorry for the negative experience you've had. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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Eafr's Comment

Written on: 31/08/2013

Thanks for your reply. The Booking reference number is 729 506 34
I would appreciate if anything can be rescued from this. I spent time that I did not have booking somewhere else with an additional two hour drive after driving from Scotland on the same day.

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