Booking a hotel room

LateRooms.com www.laterooms.com
★★★★☆
4.4
93.0% of users recommend this

Sjfmoore's review of LateRooms.com www.laterooms.com

“Booking a hotel room”

★★★☆☆

written by Sjfmoore on 06/08/2013

The booking was handled promptly but the room was misleadingly advertised by Late Rooms. We distinctly remember that across the top of the ad was a sign saying 'includes breakfast'. In fact this was what attracted us. We have checked since booking - with the hotel - to find this is not the case. Late Rooms has not responded to our query about this.

Laterooms.com's Response to Sjfmoore's Review

Written on: 07/08/2013

Hi, really sorry to read about your disappointment. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do for you. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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Sjfmoore's reply to Laterooms.com's Comment

Written on: 08/08/2013

Thanks, for your reply. The booking reference number is

23325816R

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Laterooms.com's reply to Sjfmoore's Comment

Written on: 08/08/2013

Hi again, thanks for getting back to me so quickly. I have resolved this issue with the hotel now, and have sent you through an email to detail what has been agreed. Enjoy your stay! (James)

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