Info not accurate

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Guest's review of LateRooms.com www.laterooms.com

“Info not accurate”

Written on: 06/08/2013

We were booked 3 night for holiday inn hotel in Scotland for family room which was suppose 2(single) twin bed with a sofa bed for 2 adult and 2 children but when we arrived in the hotel the room was a double bed with a sofa bed when we confirmed with the hotel, the hotel staff told us the hotel has been open for seven years and they never have twin bed room with sofa bed for family ,they told us nothing they can do about it as that was laterooms booked for us and they suggested to take the matter to laterooms.com instead, so very disappointed with the inaccurate information on laterooms website.

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Laterooms.com's Comment

Written on: 06/08/2013

Hi, really sorry to read about your disappointment. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do for you. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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Anakku's Comment

Written on: 09/08/2013

LateRooms.com Reservation Reference: 23365140R

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Laterooms.com's Comment

Written on: 09/08/2013

Thanks a lot for getting back to me, I'll look into this now and be in touch shortly. Thanks (James)

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