HOTEL BOOKING LACK OF COMMUNICATION

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forest79's review of LateRooms.com www.laterooms.com

“HOTEL BOOKING LACK OF COMMUNICATION”

Written on: 03/08/2013 by forest79 (1 review written)

We were very disappointed to find when we arrived at the Ibis hotel in Liverpool that they had not received our booking from your office,Fortunately after speaking to the Duty manager we were given a room,The manager said this happens quite regular with booking from you,This has been the first time we have used this service and would probably use another company next time

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Laterooms.com's Response to forest79's Review

Written on: 05/08/2013

Hi, really sorry to read about your disappointment. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do for you. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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Forest79's reply to Laterooms.com's Comment

Written on: 16/08/2013

hi our ref no was 22443276R regards

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Laterooms.com's reply to Forest79's Comment

Written on: 19/08/2013

Sorry again about the problems you had with your reservations. We'll look into this now and get back to you ASAP. Thanks for getting back to me. (James)

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