Bad experince

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Gotogate's review of LateRooms.com www.laterooms.com

“Bad experince”

Written on: 31/07/2013 by Gotogate (1 review written)

You confirmed an apartment that was not available. When we arrived at the resort we were told about this, and had to find another apartment.
We spent a lot of time on this, and this was very anoyes. How can you verify and sell houses that are not available?
We will not recommend LateRooms to others and would rather not use LateRooms again. Very poor customer service.

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Laterooms.com's Response to Gotogate's Review

Written on: 02/08/2013

Hi, thanks so much for getting in touch and for bringing this to our attention. So sorry for the negative experience you've had. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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