Easy to book-Hopeless to cancel

★★★★☆
4.4 / 5
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Guest's review of LateRooms.com www.laterooms.com

“Easy to book-Hopeless to cancel”

Written on: 29/07/2013

Due to ill health I wished to cancel my booking. They advertise no fee cancellations but I found it impossible to contact them. After getting the answer phone four times and leaving a message twice asking them to confirm that my booking had been cancelled, with no response I sent an e-mail to the hotel concerned and received a very nice reply, and then Late Rooms.com asks me what was my experience of the hotel! My reply - very polite, which is more than can be said for Late Rooms.com. I would recommend the hotel but not Late rooms .com.

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Laterooms.com's Comment

Written on: 02/08/2013

Hi, really sorry to read about your disappointment. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do for you. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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