Disaster

★★★★☆
4.4 / 5
93% of users recommend this

Guest's review of LateRooms.com www.laterooms.com

“Disaster”

Written on: 28/07/2013

It started so well. Found a suitable hotel and made the booking. Everything confirmed and due to arrive on 30/07. Hotel rang early afternoon on 28/07 to inform us that due to a problem with water (difficult to understand the caller completely whose English was not 100%) that they were forced to cancel the booking and would refund our money. My wife is completely devastated and we have virtually no time to make an alternative booking. We don't know whether Late Rooms .com will be able to salvage anything from the wreckage. What happens tomorrow will be crucial.

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Laterooms.com's Comment

Written on: 02/08/2013

Hi, really sorry to read about your disappointment. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do for you. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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Ballholiday2013's Comment

Written on: 04/08/2013

Hi, Booking Ref: 22941381 Elsinore Hotel. We had an e-mail, which arrived after we had left for Wales but we are unable to send a reply for technical reasons presumably at your end. We would like to know the reason that the hotel had to cancel at such short notice and as they promised us a full refund, how this will be paid.

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Laterooms.com's Comment

Written on: 05/08/2013

So sorry about all the problems, I'll be in touch very soon regarding this. (James)

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