Hotel room was not booked

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Dragracing's review of LateRooms.com www.laterooms.com

“Hotel room was not booked”

Written on: 26/07/2013 by Dragracing (1 review written)

Booked hotel via Late Rooms for 1 night 'The Old George' Milton Keynes
Reservation Reference: 21727949R
Phoned hotel Monday to advise of late arrival but hotel did not have the booking and were full so we were stranded without a bed for the night.
Filled out form on Late Rooms website on 22/07/2013 and received the following:
Question Reference #130722-000723
Summary: Hotel does not have the room booked
Category Level 1: A forthcoming reservation
Category Level 2: Hotel information
Date Created: 22/07/2013 05.29 PM
Last Updated: 22/07/2013 05.29 PM
Status: Unresolved
Reservation Reference: 21727949R
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It is now Friday 26/07/2013. We do not have a room to stay in (We needed a hotel near Silverstone - (the event is very big so there are no rooms nearby available)We have yet to receive a response from Late Rooms.

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Laterooms.com's Response to Dragracing's Review

Written on: 02/08/2013

So sorry to head about the issues you had, and sorry for the lack of response so far. I will get someone to look at this now for you and get back to you ASAP. (James)

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