Got it wrong

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bishytraveller's review of LateRooms.com www.laterooms.com

“Got it wrong”

Written on: 21/07/2013 by bishytraveller (2 reviews written)

Booked a room at Gatwick due to a night arrival from Turkey. Got a text message from Premier Inn telling us our room was booked for 13/07/13 when in fact it ought to have been on 31/07/13. Had I overlooked the text, I would have been without theroom iI had booked and paid for. Fortunately I called Premier Inn at Gatwick and got it sorted directly with them. A simple error by Late Rooms could have caused me and my family severe grief. Not impressed.

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Laterooms.com's Response to bishytraveller's Review

Written on: 22/07/2013

Hi, really sorry to read about your disappointment. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do for you. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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