Written on: 21/07/2013 by Rossco11 (1 review written)
Firstly, please be aware photos of old style building in Horsley Park is not where we we placed....we were in 'Management Centre' looking every bit like a T'Lodge.
No Air conditioning in very dark room.....tiny window, with even smaller opening. Carpets filthy. Even the room phone filthy. When requested move to another room either with Air-con or larger window, nothing available. We were initially informed no fan either, but when it seemed we were serious on not staying for even one night, we were informed a small fan would be available.
Very disappointing, ESP as part do DeVere Group.....have they taken eye off ball?
One final point.....Hotel running offer of £19 a night.....so one would have thought for a customer paying £99 for a 'so called' slightly better room (G-d knows what standard room like......probably good for roasting chestnuts, as our room a sweat box ) they would be helped, ESP when lots of people were booking in after us.
Spoilt my weekend plans with wife. Very little else available on such short notice, so we returned home.
Have stayed in many Hotels over the years including a few DeVere.....never want to see this place again!
As rated by our community of reviewers
" Outstanding " Read More
" We booked an 11-night holiday to Egypt with Fleetway Travel after c... " Read More
Written by SheDrum57
" Best Fare " Read More
" Excellent service provided " Read More
" Customer service is horrendous, been on hold for 2 days! " Read More