written by on 19/07/2013
Laterooms failed to successfully fax my credit card details to the hotel.
I received a concerning email from the hotel claiming that my credit card details were invalid. After contacting laterooms, I was advised that I would now have to contact the hotel in Paris and provide my credit card details again over the phone.
I may as well have booked directly with the hotel in the first instance.
As rated by our community of reviewers
Laterooms.com's Comment
Written on: 20/07/2013
Hi, really sorry to read about the issues you've had. I'll be sure to escalate your feedback to the relevant departments here. If there's anything we can do for you in future please don't hesitate to get in touch. Meanwhile thanks a lot for your feedback and for taking time to leave a review (James)