Written on: 14/07/2013
Fantastic reception area terrible room situated on the 9th floor between two lifts. As a result kept awake every time the lift was used. Only an open plan wardrobe (a metal bar really). Would not recommend this hotel to anyone.
Written on: 15/07/2013
Hi, really sorry to read about the issues you've had. I'll be sure to escalate your feedback to the relevant departments here. If there's anything we can do for you in future please don't hesitate to get in touch. Meanwhile thanks a lot for your feedback and for taking time to leave a review (James)
This whole experience has made me feel I will never use your service again. This was by far the worst hotel room I have ever stayed in.
Written on: 16/07/2013
Hi, really sorry to hear that. If you can let me know the reference number I'll look into this further for you. Hopefully we can find a way to make the situation better. Thanks (James)
My booking reference number was 22835066
Written on: 20/07/2013
Sorry again about this, I'm currently looking in to this with the hotel and will get in touch as soon as I have more information regarding what we can do. This is likely to be Monday afternoon. Thanks (James)
As rated by real users
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