Written on: 11/07/2013
I've used Laterooms several times before and they've always been fine... up until now. They double booked me TWICE and it was me who had to phone them back and sort it out. They blamed the hotels on both occasions but as the customer, I don't care who is to blame, the fact is I booked through you and expect your processing system to be faultless. Two of my many phone calls were with staff who didn't understand my English! They actually didn't understand what I was saying!!!!! Seriously! So both times I had to hang up and ring again and hope to get through to someone who at least understood English. Disgraceful that some of their staff do not understand basic English. I had to ring them many times to sort out this mess and not once had a call from them to say sorry. I bet they won't offer to pay for my phone call charges!!
Laterooms used to be good, but with faulty booking systems, staff who do not understand basic English, very long waiting times to get through to operators, no courtesy call from them and no offer to reimburse anything for my calls to and fro to both them and the hotels, I don't think I'll be using them again in a hurry. Used to be good - now awful.... such a shame.
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