much more painful than booking direct

★★★★☆
4.4 / 5
93.4% of users recommend this

MOwen2's review of LateRooms.com www.laterooms.com

“much more painful than booking direct”

Written on: 11/07/2013 by MOwen2 (1 review written)

My booking was never paid for by Late Rooms despite taking the payment from me. I rang the hotel to confirm and they couldn't find the booking. When they eventually did it wasn't correct. I then had 2 separate phone calls from the hotel about the 2 different rooms asking for my credit card details when I had already paid late rooms 5 weeks before. Rooms are advertised on the Hotel website at £85 but I have been charged £260 for 2 rooms. It has been a cock-up from start to finish and still isn't resolved. We check in tomorrow and who know what we will find!

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Laterooms.com's Response to MOwen2's Review

Written on: 11/07/2013

Hi, thanks so much for getting in touch and for bringing this to our attention. So sorry for the negative experience you've had. So we can investigate this further could you let us know the booking reference number? Then we can see what we can do. Otherwise thanks a lot for your feedback and for taking time to leave a review (James)

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