The booking reference given is not the hotel's number

4.4 / 5
93% of users recommend this

Guest's review of

“The booking reference given is not the hotel's number”

Written on: 22/06/2013

From Late Rooms, I received e-mails confirming my booking and, nearer the booked date, reminders of my impending stay. However, when I received an e-mail from Premier Inns telling me that I could save time by checking in on-line, their website would not acknowledge the reference number that Late Rooms had given; this is as much a fault with Premier Inns as Late Rooms making their reference number so prominent. A 10p/minute phone call to Premier Inns meant that I was given their reference number quickly and courteously.

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