Bookings/Cancellation Experience

★★★★☆
4.3 / 5
92.6% of users recommend this

Guest's review of LateRooms.com www.laterooms.com

“Bookings/Cancellation Experience”

Written on: 21/06/2013

I have used Late Rooms on several occasions and it has been a very easy and efficient way to book rooms. All hotels have been excellent value and of a high standard for the prices paid. Until now I have never had to cancel a booking and I'm afraid this experience has been frustrating. I was unable to cancel with the hotel due to it being booked through Late Rooms and have tried several times to contact you to cancel this booking but been kept on hold for lengthy periods. I tried to email you but this was unsuccessful too. Therefore I have found this frustrating though I will most likely use Late Rooms again in the future for bookings and hope I never have to cancel.

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