Written on: 19/03/2013 by CFinch (1 review written)
The actual process of booking a room went relatively easily. However what really annoyed me was that when I got to the hotel the room they gave me was a smokers room. I checked my confirmation and yes it was due to be a non smoker room. So I asked a senior member off staff why I had this room. They told me that they are not supplied this information because of the room rate which Laterooms get, that is any available room, smoking status is not relevant.
I think this should have been made clear to me when I was booking, it appears that at the prices you negotiate with the hotel group no choice exists. Its just luck that hotels tend to have more non-smoker rooms than smoker.
As rated by real users
" Prompt efficient service " Read More
" Poor customer service once hol is booked " Read More
" Inconsiderate and unhelpful " Read More
Written by CorrinaLauren
" Caz " Read More
" Best & easy site. " Read More