Confused automated receipt

★★★★☆
4.4 / 5
93.3% of users recommend this

MariAgnes's review of LateRooms.com www.laterooms.com

“Confused automated receipt”

Written on: 16/03/2013 by MariAgnes (1 review written)

The actual booking was easy but when I received the automated receipt the dates didn't exactly tally with dates I booked. This caused some anxiety which was resolved by a phone call but it would have been more courteous to offer to call me back rather than have me hold on until the matter was sorted.

I also had to ask for a follow up email confirming the change. Because I felt unsure I then rang the hotel myself.

I would use Laterooms again as anybody can make a mistake but if there was a repetition there would be no third chance.

Visit laterooms.com

Laterooms.com's Response to MariAgnes's Review

Written on: 16/03/2013

Hi, really sorry to read about the issues you've had. I'll be sure to escalate your feedback to the relevant departments here. If there's anything we can do for you in future please don't hesitate to get in touch. Meanwhile thanks a lot for your feedback and for taking time to leave a review (James)

Reply to this comment
Report this review
laterooms.com