Very dissappointed

4.4 / 5
93% of users recommend this

virgo1977's review of

“Very dissappointed”

Written on: 07/03/2013 by virgo1977 (1 review written)

I have used Late many times before and found it to be a great site.I booked a room for myself&a friend online last month and unfortunately i pressed the wrong mnth resulting in booking a room a mnth in advance!I was however very shocked and dissappointed in being told that i couldnt cancel this room and would be still charged for it.Now i admit it was my own stupidity in the first place but was a genuine mistake and now im paying for a room that will not be used as i cannot make the dates!!

Visit's Response to virgo1977's Review

Written on: 07/03/2013

Hi, really sorry to read about your disappointment. So we can investigate this further could you email with your booking reference? Then we can see what we can do. Otherwise thanks a lot for your feedback and for taking time to leave a review (Adam)

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Virgo1977's reply to's Comment

Written on: 13/03/2013

Ref no is 21646681R,thank you for your help on this matter.Martin

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